Slick-Ticket Trouble Ticketing/Help Desk System

This is a simple, to-the-point system. It was born out of loathing of the system that I was forced to use. It was tested in a live environment with hundreds of users and ultimately de-throned our expensive and bloated ticketing software. I really enjoyed developing this and my users and I really enjoy using it, I hope some other people out there like it.

• Full Integrated with Active Directory means not another layer of permissions to add
• Intuitive interface allows users to jump right in
• Integrated help/faq system for administrators to inform users

Details

• Utilizes .Net 3.5 (C#)
• Asp.Net architecture built with Linq-to-SQL
• Utilizes Asp.Net AJAX and the AJAX Control Toolkit
• Completely customizable colors/themes
• Installation program included, just load it on your machine and follow the directions

Requirements

• SQL 2005 Database (SQLExpress works fine)
• .Net 3.5
• Active Directory

It is available for download at CodePlex. I also have a site up at http://slick-ticket.com with a demo site soon on the horizon.

Screenshots (Click for full-size images)

Settings interface for the administrator, including the theme customizer Adding a new ticket User profile, most data is pulled directly frorm AD (though you can change it)
*Also notice the different style with the sidebar on the opposite side Integrated FAQ/Help section for information sharing Easy interface to view the tickets you are interested in View/comment a ticket in progress *This is Licensed under the GNU General Public License version 2 (GPLv2)